Shipping policy
DELIVERY GUIDE
Effective date: 13 September 2026
Shipping at a Glance
Order preparation: Usually 1–3 business days
United States standard shipping: USD $7.00
Free-shipping threshold: USD $58.00
Estimated delivery after dispatch: 7–16 business days
Free Shipping
Free standard shipping is available when the merchandise subtotal reaches USD $58.00 after discounts and before applicable taxes.
Preparing Your Order
After payment is confirmed, we normally require 1–3 business days to check, pack, and hand the order to the logistics provider.
Weekends, public holidays, address verification, or payment-security checks are not counted as regular processing days.
Where We Deliver
Our primary customer market is the United States. Additional countries or regions may be supported when they appear as available destinations during checkout.
Rates and delivery estimates shown at checkout apply to those additional destinations.
Your Tracking Journey
Available tracking details will be added to the Shopify order or sent by email after dispatch.
International tracking does not always update immediately. Several business days may pass between the first dispatch scan and the next logistics update.
More Than One Parcel
An order may be divided into multiple parcels when products are stored at different fulfillment locations. In that situation, the customer may receive more than one tracking number.
Delivery Estimates
The 7–16-business-day period is an estimate beginning after dispatch. Customs inspections, carrier congestion, severe weather, local delivery conditions, and peak-season demand may extend delivery.
If we know before dispatch that an order cannot be shipped within the expected preparation period, we will provide an update and any cancellation option required by applicable law.
Address Responsibility
Please review the recipient name, street address, apartment number, city, state, ZIP code, and telephone number before completing checkout.
Contact us immediately if a correction is needed. Once the parcel has entered the carrier network, an address change may no longer be possible.
Reshipping costs may apply when a parcel is returned because the customer supplied an incomplete or incorrect address.
Customs and Import Costs
Cross-border parcels may be inspected or assessed for taxes, duties, or import charges by the destination country. Charges not collected at checkout may be payable by the recipient where permitted by law.
Missing, Damaged, or Unusual Deliveries
If a parcel is damaged, appears lost, or has not moved for an unusual period, email support@juyuetong.com with the order number and tracking details.
If tracking shows “delivered” but the parcel cannot be located, first check the delivery area, household members, neighbors, building reception, and the local carrier. We will then assist with the available investigation process.
Delivery Support
Website: juyuetong.com
Email: support@juyuetong.com
Telephone: +852 9690 5272